Test Chart Help Snippets

Short videos answering the most frequently asked questions in relation to using the Thomson Test Chart.

Clinical Eye Tracker Help Snippets

Short videos answering the most frequently asked questions in relation to using the Clinical Eye Tracker

Support

We pride ourselves on providing prompt and knowledeable support. We offer telephone, email and Live Chat support to all users.

For those users on a software subscription, we offer upgrades, updates and ongoing unlimited support.

For those users not on a subscription, we offer support for reactivating software and answering general queries. More complex support including login support and re-installation/ transfer of software, may be chargeable.

01707 414700: Telephone support available 8.30-5.30 Monday to Friday

support@mjgsj.cn:  We aim to respond to emails within 2 hours during working hours

We use Teamviewer to provide on-line support. You can download our support version of Teamviewer HERE

Click on the Chat icon on this website to initiate the on-line messenger.  This service is also monitored over the weekends in case of emergency.